Six months ago, Citizenship and Immigration Canada (CIC) launched an online Help Centre providing assistance to prospective immigrants, permanent residents, and others who use the immigration system. Minister of Citizenship, Immigration, and Multiculturalism Jason Kenney reported that more than four million people had used the new online service in a news release by CIC on June 5th, 2013.
The Help Centre simplifies the answer-seeking experience with CIC. Instead of having to call the CIC service centre or browse through its official website, which is heavily loaded with information, applicants may conveniently find an answer to their question on subjects such as application procedures through a web portal. The Help Centre has an advanced search function that enables users to view commonly-asked questions related to key words they type in. The portal has a database of over 600 frequently asked questions and 200 glossary terms. The Help Centre also directs its users to application forms and instructions, as well as relevant videos.
Besides providing practical information, CIC has also introduced some other multimedia and interactive features on their website, including the Come to Canada site for prospective immigrants, the Living in Canada tool for landed immigrants, and an interactive map that indicates a variety of local settlement organizations.
“The government is committed to improving service and the new Help Centre is part of that plan,” said Kenney.
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